At Nimo Elegance, your satisfaction is our priority. We take great pride in offering premium fragrances and luxury lifestyle products, and we want every customer to feel confident and delighted with their purchase.
If for any reason you are not fully satisfied, our Refund & Returns Policy below outlines your options clearly and transparently.
You may request a return within 14 days of receiving your order, provided the item meets the following criteria:
The product is unused, unopened, and in its original packaging
The item is in resellable condition
Proof of purchase/order confirmation is available
For hygiene and safety reasons, opened or used perfume bottles and personal care products cannot be returned or exchanged.
If you received an item that is:
Incorrect
Damaged in transit
Defective or faulty
Please contact us within 48 hours of delivery with photo or video evidence.
We will arrange:
A replacement item, OR
A full refund, OR
A store credit (optional)
—all at no additional cost to you.
We accept change-of-mind returns only if:
The product is unopened and unused
All packaging and seals are intact
The return request is made within 14 days
Return postage for change-of-mind returns is the responsibility of the customer.
Once your returned item is received and inspected, we will notify you via email regarding approval or rejection.
If approved, refunds will be processed within 3–7 business days to the original payment method.
Please note: Shipping charges are non-refundable unless the return is due to our error.
Due to health, hygiene, and safety regulations, the following items cannot be returned:
Opened or used fragrances
Personal care or grooming products
Gift cards or digital vouchers
Items marked “Final Sale”
If you wish to exchange an eligible item for a different product, please contact us.
Exchanges depend on product availability.
To initiate a return, please contact our support team first.
Unapproved returns will not be accepted.
All returns must be sent to the address provided after contacting support.
Please ensure the product is packaged securely to avoid damage during transit.
Nimo Elegance is not responsible for lost or damaged parcels during return shipping.
Our support team is always here to help you.
📧 Email: support@nimoelegance.com
📞 Phone: 0469 368 805
📍 Address: Melbourne, Australia
